Encourage social distancing and make checkout lines clear
The payment process can sometimes take a while. Prevent your customers from getting too close to one another by:
- Setting up a properly physically distanced queue.
- If your checkout lanes are not 6' apart, close down every other one.
- Mark the 6' distance where customers should stand with cones, signs, or tape.
- If your store doesn't have checkout lanes, use tape or stanchions and ropes to create a queue.
Promote digital checkout options
Speeding up the checkout process can also help reduce the spread of COVID-19 because it reduces the time customers and employees are exposed to one another.
- Consider adding scan-while-you-shop technology as an option for your customers. It allows them to build their checkout cart as they shop.
- Not recommended as a temporary solution because it is costly, but it has many benefits beyond COVID-19.
Encourage facemask usage and install partitions where possible
The best methods for protecting employees are to:
- Install transparent partitions or barriers.
- Require employees to wear masks or face coverings and latex-free gloves.
- Be sure they are trained on how to properly remove PPE.
- Improper removal can actually cause transmission.
- Provide hand sanitizer as an alternative to gloves.
Frequently disinfect every touchable surface.
Check out is a high-touch experience. From scanning items to the payment process, examine every action so that your new disinfection protocols are thorough.
- Wipe down counters and keypads/touchscreens between guests or provide wipes for customers to do it themselves.
- Between shifts, wipe down registers, scanning guns, telephones, etc.
- Use EPA-approved disinfectants that kill COVID-19.
Post signs for health and hygiene protocols throughout your business
If space is available, use your checkout counter to post signs that inform your customers of:
- Your commitment to keep them and your employees safe during this health crisis.
- New or upcoming changes to policies and operations such as a change to your hours.
- Encourage them to follow your business on social media for the latest information on any future changes
These changes may seem daunting, but by taking the time to create a healthy space, you're letting your customers and employees know that their safety and comfort is a top priority for your business.Room Checklist
❏ Automatic hand sanitizer dispenser and refills
❏ Social distancing signs/decals/markers
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