How to Make Entrances Safe & Welcoming During the COVID-19 Pandemic
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Whether it's the main entrance for your customers or a side entrance for employees, the entryways for your business set the tone for what everyone can expect as they cross the threshold.
Our recommendations can be used to inform your COVID-19 master plan, and help you figure out how to best implement OSHA's recommended administrative and engineering controls. For state-specific rules and guidance, visit our COVID-19 Resources for Each State page, where we provide links to every state's coronavirus website.
Allow crowds inside or outside your entrance(s) to ensure your business is helping mitigate the spread.
- Manage indoor capacity with an outdoor queue.
- Use tape or stanchions and ropes to create the queue .
- Mark the 6'distance where customers should stand with cones, signs, or tape.
- If it makes sense for your business, encourage reservations (or go reservation-only).
- Use a pager system and ask customers to wait in their cars if the waiting area is at capacity.
- If possible, designate separate entrance and exit doors to help control crowd flow.
- Continue to offer, or add, online ordering with curbside pickup.
- This can help offset the lower capacity you may need to maintain, as well as provide a shopping option for customers who may not feel safe in public spaces yet.
Forget to disinfect the inside and outside of your entrance/exit door(s).
You may think entrances can't harbor germs, but they can be one of the most hazardous areas in your business because of the frequently touched surfaces.
- Any frequently touched surface in your entrance should be disinfected often.
- Door handles, inside and outside.
- Door surfaces, inside and outside
- Pay close attention to the surfaces of exit doors - some customers and employees won't use the handles and will use the door itself to push it open as they exit
- Use EPA-approved disinfectants that kill COVID-19
- Remove communal or shared items from your entrances or add them to the list of high-touch surfaces that need to be disinfected often.
- Newspaper stands
- Bulletin boards
Assume customers and employees know or remember your new policies and procedures.
Post signs clearly explaining your policies for:
- Face coverings and masks
- Hand washing / hand sanitizing
- Social distancing
- Name and contact information of your company's coronavirus plan expert
- Share information about changes on your social-media accounts.
- Use both of these opportunities to create warm and friendly messages so customers and employees feel welcome and safe, at your place of business.
Forget about facemasks and hand sanitizer.
- Your greeters should wear a mask or face covering and inform customers of your mask policy.
CDC recommends, and many states require, that anyone in an enclosed public space wear a facemask or face covering unless they are eating or drinking.
- Install hand sanitizer dispensers or provide single-use hand sanitizer
We understand that change is difficult, but by taking the time to create a healthy space, you're also creating a safe space that your customers will want to visit.
Please keep in mind that the status of the COVID-19 pandemic, and the recommendations from local, state, and federal officials continue to change. Be sure to sign up for email notifications from these agencies. If you have any questions about what is legally required of your business, contact your local health department.
Front Entrance Checklist
❏ "Enter Only" and "Exit Only" signs for double doors
❏ Automatic hand sanitizer dispenser and refills
❏ Disposable facemasks
❏ Disposable gloves
❏ Facial tissue
❏ PPE organizers/holders
❏ Hand sanitizer
❏ Hands-free waste containers with lids
❏ Social distancing signs/decals/markers
❏ Stanchions and ropes/belts
Checklist for Host Stands
❏ Hand sanitizer pump for employee use only
❏ Disinfecting wipes
❏ Disinfecting wipes holders
❏ Barrier shield(s)
❏ Bin for clean pens
❏ Bin for used pens