Checkout Counters

How to Make Checkout Counters Safe for Customers & Employees During the COVID-19 Pandemic

✓ See Our Room Supply Checklist


Checkout counters are essential to your business, but also provide ample opportunity to spread germs between staff and customers. There are some simple precautions you can take to help minimize risk.


Encourage social distancing and make checkout lines clear

The payment process can sometimes take a while. Prevent your customers from getting too close to one another by:

  • Setting up a properly physically distanced queue.
    • If your checkout lanes are not 6' apart, close down every other one.
    • Mark the 6' distance where customers should stand with cones, signs, or tape.
    • If your store doesn't have checkout lanes, use tape or stanchions and ropes to create a queue.

Promote digital checkout options

Speeding up the checkout process can also help reduce the spread of COVID-19 because it reduces the time customers and employees are exposed to one another.

  • Consider adding scan-while-you-shop technology as an option for your customers. It allows them to build their checkout cart as they shop.
    • Not recommended as a temporary solution because it is costly, but it has many benefits beyond COVID-19.

Encourage facemask usage and install partitions where possible

The best methods for protecting employees are to:

Frequently disinfect every touchable surface.

Check out is a high-touch experience. From scanning items to the payment process, examine every action so that your new disinfection protocols are thorough.

  • Wipe down counters and keypads/touchscreens between guests or provide wipes for customers to do it themselves.
  • Between shifts, wipe down registers, scanning guns, telephones, etc.
  • Use EPA-approved disinfectants that kill COVID-19. 

Post signs for health and hygiene protocols throughout your business

If space is available, use your checkout counter to post signs that inform your customers of:

  • Your commitment to keep them and your employees safe during this health crisis.
  • New or upcoming changes to policies and operations such as a change to your hours.
  • Encourage them to follow your business on social media for the latest information on any future changes


These changes may seem daunting, but by taking the time to create a healthy space, you're letting your customers and employees know that their safety and comfort is a top priority for your business.

Additional Resources
Links to All US States' COVID-19 webpages
OSHA's Guidance on Returning to Work (PDF)


Room Checklist

❏ Automatic hand sanitizer dispenser and refills
❏ Disinfecting wipes
❏ Disinfecting wipes holders
❏ Hands-free waste containers with lids
❏ Social distancing signs/decals/markers
❏ Stanchions & rope/belt
❏ Barrier shields/partitions
❏ Bin for clean pens
❏ Bin for used pens

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