Frequently Asked Questions

WITH OVER 30 YEARS OF MEDICAL INDUSTRY EXPERTISE and a team of experts with backgrounds that range from the medical field to workplace and consumer safety. Now, in the midst of unfathomable challenges, we're using our decades of knowledge to help you create a safe work environment.

From our product merchandisers and developers who utilize their industry expertise and customer feedback to develop innovative essentials for every area of your facility to our supply chain team that works around the clock to ensure you can get the products you need, our hard-to-beat approach to first-rate customer service begins long before you place your order.

We understand that as you work to reopen your facility, time is of the essence. We strive to make ordering as painless as possible for you with our knowledgeable, friendly customer service team that goes above and beyond to find the solutions you’re looking for, regardless of quantity or how unique the request may be.

Our 100,000 square foot distribution/business center is centrally located in the Midwest, so your supplies are usually just a couple of days away, with most items in stock and available to ship the next day.

Get prepared for the future with FaciliSafety, where we're reimagining and enhancing workplace safety.

FaciliSafety
6850 Southbelt Dr.
Grand Rapids MI 49316

Phone: 616-536-1150
Toll Free: 877-222-2013
Fax: 616-536-1151
Email: Service@Facilisafety.com

Hours of operation: 8am-4:30pm EST

Below is the FaciliSafety W-9 form (PDF) you may download and print for your records. If you need further assistance, please contact our Customer Service Department.

Download W-9 PDF

 Yes! FaciliSafety understands how important the safety of your personal information is. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

FaciliSafety accepts purchase orders with Terms of Net 30 (U.S. billing addresses only). Additionally we accept the following credit cards: Discover, Visa, MasterCard, and American Express.

Only residents of Michigan will be charged sales tax. If you're organization is tax exempt in Michigan, please email your tax exempt forms to service@faciliSafety.com along with your order number and you will be credited for any tax charged once the information has been verified.

When you order online using our secure shopping cart and you include your valid email address on the order form, you will receive two confirmations:

The first confirmation you receive will include a summary of your order and your order number; refer to this order number for all inquiries when contacting Customer Care.

When your order ships, you will receive a shipment confirmation email. This email will include your shipment tracking information. You will be able to track your shipment one (1) business day after receiving the tracking number. If you attempt to track your order the same day you receive the tracking information you will typically receive a message indicating your shipment does not exist. This is common. Try tracking your shipment again the next business day.

If you need to cancel your order before it has shipped, please send an Email to our Customer Care Team. Please be sure to include your order number for the quickest service. We will process a refund within 1-2 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

We ship most orders via FedEx or other similar carrier, regular ground service unless otherwise stated in the product description. Depending on your location you will receive your order between 2 and 5 business days unless otherwise stated on the product page for the item you are ordering.If your order contains items that ship via LTL, or have an extended handling, this information will be communicated on the product page.

FaciliSafety charges a rates based on shipping weight. 

FaciliSafety ships orders within the Continental United States. At this time we are unable to accept orders on our website for delivery outside of the United States. If you would like to place an international order, please call us for a quote.

Because most of our products ship via FedEx, UPS or common carrier we are unable to ship to PO Boxes and/or APO boxes.

Orders for in-stock items ship by the end of the next business day. For larger items that ship LTL, or items that have a longer lead-time, this information will be communicated on the product page

Large items will ship via truck shipment (LTL - larger than truckload/Freight) rather than standard FedEX/UPS due to the size of the items. That means your order will be delivered to your loading dock, or other reasonable drop-off area.

Ensuring a successful business LTL delivery:

• To ensure a smooth delivery, please be sure an adult is present to sign for this item.

• We will also need a contact name and telephone number for the order. This information will be used to schedule delivery. 

• If you don't have a loading dock, a truck with a lift-gate will deliver your item as conscientiously as possible at your facility.

• The recipient is responsible for moving this item into the building as well as uncrating and disposing of packing materials as delivery drivers are not permitted to. Thank you for your understanding.

Ensuring a successful residential LTL delivery:

• To ensure a smooth delivery, please be sure an adult is present to sign for this item.

• We will also need a contact name and telephone number for the order. This information will be used to schedule delivery. 

• A semi-truck will need to be able to access your residential address.

• The driver will drop this off at the end of your driveway. The recipient is responsible for moving this item into their residence as well as uncrating and disposing of packing materials as delivery drivers are not permitted to. Thank you for your understanding.

All orders are covered by the FaciliSafety 30 Day Satisfaction Guarantee. Your satisfaction is our top priority at FaciliSafety.  We stand behind all of the products we sell 100%.  If you are not satisfied with your order, contact our Customer Care Team and we will replace or refund your order.   Email us at service@faciliSafety.com and we’ll make it right!

Once our Customer Care team approves the return, we will send you a return authorization via email. This will include all of the information that you need to return your order.

If we have made an error in processing or shipping your order, we will pay for the return.

 Once your return is received and inspected (usually within 3 business days of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 1 business day. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.