Grocery and Convenience

Because of the services offered, convenience stores face unique challenges for reopening that other retailers might not, and we suggest using precautions recommended for both grocery stores and general retail stores is advised.


Physical Distancing

Keep customers and team members 6' apart.

  • Direct the flow of traffic.
    • If possible, designate separate entrance and exit doors.
    • Make aisles one direction using floor signs or wide tape in a bright color.
  • Minimize the handling of cash or cards.
    • Encourage touchless payment options via apps or self-checkout.
  • Safeguard checkout counters.
    • Install barriers to help prevent virus transmission. They add a layer of protection for both customers and employees beyond the use of facemasks.
    • Use floor signs, stanchions, or colorful tape to create a queue.
      • Mark 6' distances to encourage physical distancing.
    • Consider adding special hours for vulnerable, at-risk customers.
    • Restock after hours instead of during the day to reduce person-to-person contact.


  • Handles, counters, touchscreens, keypads
    • Wipe down these high-touch surfaces as frequently as possible.
    • Provide disinfecting wipes for customers to do this themselves to add an extra level of safety.
  • Grab-n-go food stations
    • Shut down any self-serve/bulk stations where customers can help themselves to utensils or condiments and post signs to let customers know that an employee must serve them.
      • Tip: Include text about "being in this together" or "for your safety and the safety of our employees" on your signs to remind customers that these changes are for their benefit.
    • Everyday cleaning
      • Continue to perform routine cleaning every night after your store closes or during less busy times if you are open 24 hours.
    • Use the right cleaner


Hand Washing / Hand Sanitizer

Until this pandemic, most of us did not realize how often we touch our eyes, nose, and mouth. Cleaning our hands is paramount to helping reduce the spread of COVID-19.

  • Keep hand sanitizer at cash registers for employee use only.
  • Provide hand sanitizer to customers as they enter your store, preferably via a touchless dispenser.
    • If your exit door is separate from your entrance door, go a step further for your customers and provide hand sanitizer as they leave. It's a subtle way to let them know you care about their health and safety.
  • Make sure any public or employee restroom has signs reminding people to wash their hands for at least 20 seconds.



Many state and local governments are mandating the use of facemasks.. A clear policy and message about the use of facemasks in your store will not only help reduce the spread of COVID-19, it will also help your customers feel safe coming inside.

  • OSHA recommends that any employee who interacts with the public wear a mask.
    • Standard OSHA PPE regulations state that the type of mask is dependent on an employee's task or if their possible exposure to COVID-19 is higher (most retail settings are considered mid- to high-risk). Visit OSHA for more specific information to help you determine the correct masks for your team members.
  • Post signs at your store entrance and on your social media accounts to remind customers to wear masks or face coverings when they are in your store.
  • Consider providing masks for customers who have forgotten theirs instead of turning them away.


These guidelines should help you to start creating new health and hygiene protocols for your business. It's also important to stay updated on the latest developments from CDC and OSHA.


Main COVID-19 page
Grocery & Food Retail Workers
Interim Guidance for Businesses & Employers


Main COVID-19 page
Retail Workers
Cloth Face Coverings FAQs


Looking for more information? Check out our room-specific guidelines below.

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