Guest Rooms

  • Housekeepers and others who must enter guest rooms should be provided with and required to wear face coverings.
  • Housekeeping should only service rooms when guests are not present.
  • Housekeepers should be instructed to minimize contact with guests’ personal belongings when cleaning.
  • Housekeepers should be instructed to have ventilation systems operating and/or open windows if possible to increase air circulation.
  • Hotels should allow housekeepers extra time to clean rooms without loss of pay to account for required precautions and allow them to conduct more thorough cleaning and disinfection of rooms between guests.
  • Frequently disinfect commonly used surfaces including door handles, guestroom interior locks, light switches, TV remote controls, phones, hairdryers, toilets, and handwashing facilities.
  • Dirty linens should be removed and transported from guest rooms in single-use, sealed bags, and pillow protectors on the guest room beds should be changed daily. Bagging of these items should be done in the guest room to eliminate excess contact while being transported. All bed linen and laundry should be washed at a high temperature and cleaned in accordance with CDC guidelines.
  • Consider leaving rooms vacant for 24 to 72 hours prior to or after cleaning.
  • In the event of a presumptive case of COVID-19, the guest’s room should be removed from service and quarantined. The guest room should not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room should only be returned to service after undergoing an enhanced sanitization protocol, ideally by a licensed third-party expert and in accordance with CDC guidelines.
  • Where possible, equip hotel rooms with a bottle of sanitizer for guest use.
  • Guest room service, laundry and dry-cleaning services, and amenity deliveries should be made available using contactless pick-up and delivery protocols.

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